Customer Care

The most important thing to your customers when they purchase a product with a warranty or an extended service plan is how they will be cared for should something go wrong with the product. We take every customer inquiry and claim seriously and work diligently to make our processes easy and seamless.

Here are the ways we work with your clients to ensure their satisfaction:

  • Technical Support Services – When a product initially fails, our Customer Service Representatives (CSRs) are on hand to diagnose and troubleshoot the problem. Our CSRs are specially trained to provide comprehensive product support, including advanced technical assistance. We strive to maintain an exceptionally high First Call Resolution rate to maximize customer satisfaction with their product.
  • Claims Handling – When a product malfunctions and cannot be remedied, our CSRs will employ the information to assess the coverage and conditions to successfully process a claim. Our CSRs are professionally trained and skilled to execute your special requirements when handling all claims. Our customizability ensures we are able to meet the unique needs of our clients.
  • Service Administration In the event a product is in need of repair, Warrantech has an extensive and nationwide network of service centers to provide convenient and expeditious repair for your product. Our service fulfillment includes carry-in, in-home and depot offerings to maximize the ease for customers. If a product is in need of replacement, Warrantech processes orders daily and can fulfill by means of a new product, gift card or co-pay voucher delivered to the customer. All replacements are performed with the respective client to ensure a closed-loop revenue and fulfillment approach in our partnership.
  • Aftermarket Services – Tremendous post-sale opportunities are available. Warrantech develops customized aftermarket campaigns to capture missed ESP sales, renewals and out-of-warranty opportunities. We utilize e-mail, mail and outbound calls to reach targeted customers in the most effective medium to achieve success for our clients.
  • Product and ESP Registration – Divergent transaction environments often result in the need for post-sale registration. Warrantech provides online and dial-in product and ESP registration. Our strategies maximize data capture to augment CRM and business intelligence goals. Additionally, Warrantech leverages this touch point for post-sale opportunities marketing.
  • Surveys and Quality Assurance – Excellence in customer service is not an idle commitment at Warrantech. A customer's experience is successfully tracked, recorded and evaluated to ensure we meet rigorous Service Level commitments to our clients and customers. Our CSRs are trained extensively on professional customer care. Results are used to continuously strive for feedback after each interaction so that your program is the best in the industry.

Do you have questions? We have the answers.

Learn more about the benefits we offer our partners.