Filing A Claim – A Customer’s Perspective

By: Jeff Hatch

May 01, 2018

The following advice comes from a Warrantech customer who purchased an extended service plan for a tablet. All claims are handled differently – depending on product, problem and usage – but hopefully this provides you with some insight as to what to expect and how you can be prepared in the event that you need to file a claim.

I was a little unsure about purchasing this accident plan for my new tablet. However, my tablet fell off an elliptical trainer and was trapped between the moving metal arms of the machine. It ended up bent into a semi-circle ... somehow still working but definitely no longer reliable, and no longer fitting in its case. So I filed a claim. They exceeded my expectations in several ways:

1) I had never finished registering the product when I first received it. But they helped me finish the registration process a year late, which they totally could have declined to do.

2) They sent me a shipping label, and I put the broken tablet in the mail 3 days before my coverage period was up. I called and they assured me "we will see this repair through to completion even if it extends past the time of your insurance coverage, because you were covered when you made the claim.”

3) They needed replacement parts, and those took time. But both times when I called for an update, I was given great service and reliable times for expected repairs.

4) The item shipped earlier than expected, and when I got it back it looked brand new and works perfectly.

I am totally surprised to be saying this because my expectations were low, but I am 100% happy with my service experience. It was absolutely worth the money!

To learn more about what our customers have to say about us and our extended service plans, visit warrantech.com.

Filed Under: claim, coverage, customer, extended, plan, repair, service, Warrantech