Warrantech Wins Multiple Awards At The 2018 Stevie Awards For Sales & Customer Service

By: Jeff Hatch

February 26, 2018

LAS VEGAS, Nevada (Feb. 24, 2018) – Warrantech was presented with a Gold Stevie® Award for Innovation in Sales during the 12th annual Stevie Awards for Sales & Customer Service. 
 
A big night for the company, Warrantech was also awarded Bronze Stevie Awards for Sales/Customer Service Solutions Technology Partner of the Year as well as Sales Management Team of the Year.   
 
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards.  
 
The awards were presented to honorees during a gala banquet on Friday, February 23, at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
 
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 
 
Warrantech was recognized for its FutureProof Protect program, which was created to help overcome the obstacles and eliminate the confusion that customers have with regard to smart-home products. An innovative service contract, it is the first protection plan of its kind to extend coverage to both smart devices and traditional household electronics. In addition to repair and replacement services, the FutureProof Protect plan offers 24/7 tech support to help customers with the integration of new smart-home products.
 
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.
 
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.  
 
Warrantech administers and markets service contracts and aftermarket warranties on automobiles, automotive components, recreational vehicles, appliances, consumer electronics, computers and computer peripherals for retailers, distributors and manufacturers. Warrantech ESPs are underwritten by sister company The Amynta Group insurance carriers, rated “A” (Excellent) by A.M. Best Company for their financial strength and stability. For more information, visit www.warrantech.com.

Filed Under: Awards, customer, FutureProof, Gold, Protect, service, Stevie, Warrantech

Dealerscope Warranty Roundup: Standing Out In 2018

By: Jeff Hatch

February 16, 2018

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help CE and appliance dealers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience. 
 
Warrantech is offering its retail partners a new smartphone app/platform. Developed by The Amynta Group with collaboration from Warrantech, it allows consumers to automatically add their connected devices to a dynamically priced service plan. 
 
Using the app, customers can purchase protection on a number of connected devices including smart TVs, tablets, connected thermostats, smart speakers, hubs and network routers against power surge, mechanical breakdown and accidental damage. Customers also have access to live on-demand technical support and in-person installation services from a nationwide network.
 
For participating partners who want to offer the program, we offer a white-label version of the app and other revenue-sharing opportunities. This new technology lets their customers identify devices in real time, catalog them and customize the protection level that they desire.
 
Look for the full article in the March 2018 issue of Dealerscope or online at Dealerscope.
 
And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available. 

Filed Under: Dealerscope, extended, Innovation, plan, Sean, service, Stapleton, Warrantech

The Amynta Group Mobile Solutions – Covered. Connected. Confident.

By: Jeff Hatch

February 07, 2018

Did you know that you can offer your customers smartphone coverage through our company?

The Amynta Group Mobile Solutions is a suite of mobile device protection and support services that provide your consumers with the protection that they need. Economic and hassle-free, this coverage allows for the repair or replacement of damaged or lost mobile devices quickly and efficiently with one of two options:

  1. If the damaged device is repairable, your consumers may have access to an authorized local service center for repairs while they wait.

  2. If an authorized local service center is not available, we will send a replacement unit, on an expedited basis, from our state-of the-art fulfillment center following claim submission.

Easy Claims Processing

The Amynta Group Mobile Solutions’ domestically located claims center is staffed with specialists who provide prompt and professional assistance. Available seven days a week, the claims center can also be accessed online. Our family of industry-leading customer support service centers has processed more than $1 billion in claims and is accredited by the Better Business Bureau.

Fully Supported

The Amynta Group Mobile Solutions appreciates that point-of-sale materials are critical in promoting and disclosing the various aspects of a program. That’s why we offer a marketing staff to design private label marketing materials or provide you with our own branded promotional items. Plus, we maintain strict adherence to each client’s branding requirements and possess an in-depth understanding of the legal and compliance issues associated with insurance product marketing.

A Dependable Business Partner

Working with The Amynta Group Mobile Solutions is easy. Whether your business is big or small, we can offer a carrier-grade program to suit your unique needs and exceed your customers’ expectations. From initial on-boarding to ongoing customer service, we can deliver customized mobile device protection solutions, provide complete administrative support and tailor the program to your financial requirements.

Get In Touch

For inquiries on how The Amynta Group Mobile Solutions can design a program for your business, contact us today at 1.888.328.4575.

Filed Under: devices, Mobile, protection, smartphones, Solutions