Building Blocks to Success: The Warrantech Advantage

By: Jeff Hatch

September 12, 2017

When choosing a provider for your extended service plan (ESP) program, it’s important to consider someone with the ability to adapt quickly to your company’s unique needs. The market moves fast and your ESP administrator has to be able to keep up in order to meet the growing and fluctuating demands of your business.

One of Warrantech’s core strengths is the scalability of our infrastructure. Rapid expansion capability is a hallmark of our business and woven into the very fabric of our company. As your needs change, our modular approach allows you to make changes to your program in order to reach your goals and, most importantly, maintain superior customer service and financial stability. 


Flexibility

Customized to grow with your needs

Program incubation and growth strategies

Complete training and support solutions


Transparency

Real-time program performance

Monetization of product performance data 

Pricing and underwriting data sharing


Scalability

State-of-the-art infrastructure and technologies 

Profit sharing / reinsurance / alternative risk transfer

Modular solutions


Dedication

Dedicated staffing model

Segregated data/systems

Creation of dedicated obligor company for your business


Execution

Industry expertise 

Proven implementation and project management expertise

Focused, entrepreneurial and accountable philosophy 


Financial Stability

A 2017 Fortune 500 company

Rated “A” (Excellent) by A.M. Best Company for financial strength and stability

Ranked 45 on Fortune magazine’s “Fastest-Growing Companies” list

Named Forbes’ “2014 Best-Managed Company (Insurance)”

To learn more about our customized extended service plan programs, visit warrantech.com or call 800.833.8801.

Filed Under: dedication, financial, flexibility, stability, transparency, Warrantech

Warrantech Announces New Service Network Updates

By: Jeff Hatch

August 05, 2016

Warrantech is proud to announce that we have made several updates to our service network, starting with a new field service network management team. Effective immediately, David Velasquez will provide enhanced partnering and direct support as the West Regional Manager, along with Brian Schlepp, Central Regional Manager, and Brian Weaver, East Regional Manager. 
 
We are also excited about the implementation of software solutions from ServicePower, who will provide mobile workforce management tools to drive efficiency and streamline how Warrantech dispatches service centers and schedules appointments with customers. 
 
“One of the many benefits of ServicePower is the transparency it provides our customer service staff with our field, enabling us to provide real-time updates on the status of repairs,” said Ricardo Pina, Warrantech Customer Service Manager. “I am confident that ServicePower will greatly reduce service turnaround times and minimize escalations and complaints.”
 
ServicePower, which goes live on August 10, will allow customers to pick calendar dates and times, and automatically dispatch service. The program will also report when a service order has not been completed within three days, at which point a servicer will get an alert and the customer will be given an update as well.
 
Additional support functions being implemented to provide enhanced customer/servicer follow-up include: 
 
Enrollment available for direct deposit (ACH) for payment of repairs and replacement. 
Completed claims will be processed for payment within 7 business days. 
Warrantech will cover trip/service calls for non-validated repairs (i.e., No Problem Found). 
Implementation of a Parts Order guarantee: Parts Orders through Warrantech’s parts portal are guaranteed for 90 days. In the event the part fails within 90 days, Warrantech will pay servicer for second service call. 
The current market environment dictates the ability to promote increased repair opportunities; we may, as required, opt to use a non-OEM part(s) to complete the service event. 
Improved call center staffing and training to promote a world-class experience. 
Upcoming implementation of the following ServicePower solutions: ServiceDispatch, ServiceStats and ServiceOutsourcing 
 
Warrantech is always seeking ways to improve our business model so that customers and service providers are made a priority and given preferential treatment. We are confident that these new positive changes do just that and will continue to help build stronger partnerships and continued growth.
 
To learn more about Warrantech’s unparalleled service excellence, visit warrantech.com

Filed Under: customer, service, ServicePower, solutions, transparency, Warrantech

Purposeful Transparency — Another Reason To Partner With Warrantech

By: Jeff Hatch

June 08, 2016

At Warrantech, we believe that the cornerstone of a successful relationship is the constant sharing of program information with our partners, including underwriting results and key performance indicators (for example: customer satisfaction, service levels and product reliability). We feel that this purposeful transparency — coupled with our unmatched flexibility, innovation and deep industry expertise — are the attributes that separate us from the competition. 
 
As a subsidiary of The Amynta Group, a multinational property and casualty holding company that is one of the strongest and most financially stable companies in the industry, we are able to provide both global underwriting and administrative services. This vertical integration creates complete transparency and a level of insight into program performance that is unparalleled, which in turn leads to increased efficiencies and optimization for your business plan. 
 
During quarterly business reviews with our partners, we present key findings and can pinpoint issues right down to the part level. This gives us the opportunity to help alleviate any concerns with your program and give you deeper insight into its performance, which includes, but is not limited to:  
 
Industry observations and patterns
Best-in-class performance/benchmark analysis (including ROI and opportunity costs)
Brand leaders and industry innovations
Competitive intelligence (industry and market leaders)
Best practices
Marketing updates
Regulatory environment review
Contact center KPIs/SLAs
Experience reports
 
We also provide real-time access to our systems, giving each partner the ability to track program performance at any given time. Additionally, to ensure that the program is maintained in a manner consistent with your standards, we can structure your program so that your employees can be embedded at the Warrantech facility. This transparency enables us to provide you with profit sharing programs so that you are able to benefit even further from the ongoing success of your program. 
 
To learn more about Warrantech’s unparalleled transparency, visit warrantech.com or call 800.833.8801.
 
 Warrantech Program Transparency at a Glance
 
 Program Accessibility:
   • Open communication 
   • Real-time program performance
   • Complete system access
   • Embedded client employee options
 
 Program Design Customized to Meet Each Client’s Needs: 
   • Creation of policy and procedure handbook 
   • Personalized performance metrics
   • Customer satisfaction levels using
     - Customer surveys
     - Quality assurance
     - Net Promoter Score (NPS)
     - Social media

Filed Under: business, client, innovation, insight, integration, partner, plan, program, transparency