Products, People, Process – The Methodology Behind Warrantech’s Business Partnerships

By: Jeff Hatch

October 29, 2018

Warrantech believes strongly in working closely with our partners to design a customized solution that works specifically for the needs of your customers. With an unwavering focus on your company’s success, we go out of our way to deliver service excellence in all that we do. The combination of our products, people, and process allows us to assist you in achieving your goals, and makes for a perfect fit for both your program and your partnership with us.

Products
We offer a wide range of products and solutions – everything from automotive, consumer products, specialty risk and administrative services. Tailored to your individual requirements, our comprehensive suite of business tools can be included as a full-scale package or individually as a turnkey solution. Our flexible client-centric programs also allow for scalability and can be quickly updated to adapt to your company’s ever-changing needs.  

People
Warrantech’s staff is second to none. We have all of the resources needed for an effective launch – from program design and creation to training and sales assistance. And we can provide the additional support needed to make sure that your launch is a success, no matter what unforeseen obstacles or roadblocks present themselves.

Our staff has successfully launched several programs just within the last few years and we are prepared for the challenges and workload that each one presents. We will work closely with your team to ensure timely delivery as well as provide our expertise to help guide your decisions to success.

Process
A systematic approach to success is Warrantech’s guiding principal. Our dedicated implementation team works with both your staff and our internal staff to see to it that all tasks are completed in a timely manner. They will coordinate all activities from accounting to legal, compliance to sales, keeping all departments on pace and working smoothly.

The combination of these three core focal points, along with Warrantech’s extensive strength and experience, will ensure the success of your program – not only at launch, but for the long run of your business.

Have questions about our plans and programs? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help!

Filed Under: administration, methodology, people, process, products, programs, service, solutions, staff, Warrantech

Support Salvos: Providers Deliver Remedies For The Dealers’ Most Pressing Needs In Warranty Care

By: Jeff Hatch

July 13, 2018

Jeannine Peterson, Warrantech SVP of Client Experience and Business Development, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help retailers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience.

Warrantech has invested in innovative solutions that help reshape our retail partners’ offerings by including bundled, non-traditional technology support and services. This gives each customer the choice of how, when and where they can interact with our support. When consumers engage with our customer service team, we feel that every interaction must be optimal.
 
Our dedicated team also works closely with each retail partner to evaluate business objectives and create flexible programs tailored to their specific needs. This includes complete roll-out training, ongoing sales support, a comprehensive suite of business tools and customized point-of-sale materials. Additionally, we have designed missed point of sale and renewal programs to drive both customer loyalty and partner revenue.

Look for the full article in the July 2018 issue of Dealerscope or online at
http://digitaleditions.napco.com/publication/?i=509233&ver=html5&p=30

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available.

Filed Under: dealers, Dealerscope, Jeannine, partners, Peterson, plan, service, solutions, support, Warrantech

Customizable Plans, Turnkey Solutions

By: Jeff Hatch

March 19, 2018

Not all extended service plan programs are the same. And, likewise, not all companies have the same needs. For some businesses, that might mean a comprehensive suite of business tools, a replacement and repair program and accidental damage from handling protection. While others might require rollout training, ongoing sales support and help with their point-of-sale materials.

Customizable programs are Warrantech’s key specialty. Our modular “menu” solutions allow our clients to build a unique program based on specific goals. As the needs and capabilities of our partners change, our modular approach ensures the program adapts to the desired outcome, while maintaining the financial and/or administrative integrity of the program. By choosing from our full suite of services, partners leverage Warrantech’s core competencies to best serve their needs.

Administrator

World-class administration services for consumer product service contracts, vehicle service contracts, financial product programs and ancillary products.

Management of state/lender filings, dealer agreements, policy and procedure manuals, program compliance: including marketing materials review/approval. 

Ability to integrate seamlessly with partner systems. 

Obligor

Licensed obligor in all 50 states and Canada. Ability to serve in any capacity.

We can begin as the obligor, while the client secures the necessary licenses, and then transition the role as needed. 

Insurer

Offer CLPs and other direct insurance policies in all relevant jurisdictions that can accept risk for all programs. 

Support all First Dollar and Excess of Loss structures to provide flexibility and speed to market. 

All carriers are “A” rated by A.M. Best. 

Reinsurer

Fully able to support reinsurance models, ranging from a pure fronted transaction to various quota shares and excess of loss programs. 

Ability to create risk sharing captive structures for individual dealers, dealer groups and parent company (offshore and onshore options available). 

Internal financial department able to provide all the necessary cession statements to the captive in a clear, concise and easy to understand format. 

To learn more about Warrantech’s unparalleled service excellence, visit warrantech.com or call 800.833.8801.

Filed Under: customizable, extended, plans, service, solutions, turnkey

AmTrust Mobile Solutions – Covered. Connected. Confident.

By: Jeff Hatch

February 07, 2018

Did you know that you can offer your customers smartphone coverage through our company?

AmTrust Mobile Solutions is a suite of mobile device protection and support services that provide your consumers with the protection that they need. Economic and hassle-free, this coverage allows for the repair or replacement of damaged or lost mobile devices quickly and efficiently with one of two options:

  1. If the damaged device is repairable, your consumers may have access to an authorized local service center for repairs while they wait.

  2. If an authorized local service center is not available, we will send a replacement unit, on an expedited basis, from our state-of the-art fulfillment center following claim submission.

Easy Claims Processing

AmTrust Mobile Solutions’ domestically located claims center is staffed with specialists who provide prompt and professional assistance. Available seven days a week, the claims center can also be accessed online. Our family of industry-leading customer support service centers has processed more than $1 billion in claims and is accredited by the Better Business Bureau.

Fully Supported

AmTrust Mobile Solutions appreciates that point-of-sale materials are critical in promoting and disclosing the various aspects of a program. That’s why we offer a marketing staff to design private label marketing materials or provide you with our own branded promotional items. Plus, we maintain strict adherence to each client’s branding requirements and possess an in-depth understanding of the legal and compliance issues associated with insurance product marketing.

A Dependable Business Partner

Working with AmTrust Mobile Solutions is easy. Whether your business is big or small, we can offer a carrier-grade program to suit your unique needs and exceed your customers’ expectations. From initial on-boarding to ongoing customer service, we can deliver customized mobile device protection solutions, provide complete administrative support and tailor the program to your financial requirements.

Get In Touch

For inquiries on how AmTrust Mobile Solutions can design a program for your business, contact us today at 1.888.328.4575.

Filed Under: devices, Mobile, protection, smartphones, Solutions

Warrantech Announces New Service Network Updates

By: Jeff Hatch

August 05, 2016

Warrantech is proud to announce that we have made several updates to our service network, starting with a new field service network management team. Effective immediately, David Velasquez will provide enhanced partnering and direct support as the West Regional Manager, along with Brian Schlepp, Central Regional Manager, and Brian Weaver, East Regional Manager. 
 
We are also excited about the implementation of software solutions from ServicePower, who will provide mobile workforce management tools to drive efficiency and streamline how Warrantech dispatches service centers and schedules appointments with customers. 
 
“One of the many benefits of ServicePower is the transparency it provides our customer service staff with our field, enabling us to provide real-time updates on the status of repairs,” said Ricardo Pina, Warrantech Customer Service Manager. “I am confident that ServicePower will greatly reduce service turnaround times and minimize escalations and complaints.”
 
ServicePower, which goes live on August 10, will allow customers to pick calendar dates and times, and automatically dispatch service. The program will also report when a service order has not been completed within three days, at which point a servicer will get an alert and the customer will be given an update as well.
 
Additional support functions being implemented to provide enhanced customer/servicer follow-up include: 
 
Enrollment available for direct deposit (ACH) for payment of repairs and replacement. 
Completed claims will be processed for payment within 7 business days. 
Warrantech will cover trip/service calls for non-validated repairs (i.e., No Problem Found). 
Implementation of a Parts Order guarantee: Parts Orders through Warrantech’s parts portal are guaranteed for 90 days. In the event the part fails within 90 days, Warrantech will pay servicer for second service call. 
The current market environment dictates the ability to promote increased repair opportunities; we may, as required, opt to use a non-OEM part(s) to complete the service event. 
Improved call center staffing and training to promote a world-class experience. 
Upcoming implementation of the following ServicePower solutions: ServiceDispatch, ServiceStats and ServiceOutsourcing 
 
Warrantech is always seeking ways to improve our business model so that customers and service providers are made a priority and given preferential treatment. We are confident that these new positive changes do just that and will continue to help build stronger partnerships and continued growth.
 
To learn more about Warrantech’s unparalleled service excellence, visit warrantech.com

Filed Under: customer, service, ServicePower, solutions, transparency, Warrantech

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