Products, People, Process – The Methodology Behind Warrantech’s Business Partnerships

By: Jeff Hatch

October 29, 2018

Warrantech believes strongly in working closely with our partners to design a customized solution that works specifically for the needs of your customers. With an unwavering focus on your company’s success, we go out of our way to deliver service excellence in all that we do. The combination of our products, people, and process allows us to assist you in achieving your goals, and makes for a perfect fit for both your program and your partnership with us.

Products
We offer a wide range of products and solutions – everything from automotive, consumer products, specialty risk and administrative services. Tailored to your individual requirements, our comprehensive suite of business tools can be included as a full-scale package or individually as a turnkey solution. Our flexible client-centric programs also allow for scalability and can be quickly updated to adapt to your company’s ever-changing needs.  

People
Warrantech’s staff is second to none. We have all of the resources needed for an effective launch – from program design and creation to training and sales assistance. And we can provide the additional support needed to make sure that your launch is a success, no matter what unforeseen obstacles or roadblocks present themselves.

Our staff has successfully launched several programs just within the last few years and we are prepared for the challenges and workload that each one presents. We will work closely with your team to ensure timely delivery as well as provide our expertise to help guide your decisions to success.

Process
A systematic approach to success is Warrantech’s guiding principal. Our dedicated implementation team works with both your staff and our internal staff to see to it that all tasks are completed in a timely manner. They will coordinate all activities from accounting to legal, compliance to sales, keeping all departments on pace and working smoothly.

The combination of these three core focal points, along with Warrantech’s extensive strength and experience, will ensure the success of your program – not only at launch, but for the long run of your business.

Have questions about our plans and programs? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help!

Filed Under: administration, methodology, people, process, products, programs, service, solutions, staff, Warrantech

Tips To Avoid Issues With Your Vehicle Service Contract

By: Jeff Hatch

September 25, 2018

A vehicle service contract (VSC) is a smart choice for customers interested in protecting themselves from the high costs of vehicle repair. You just need to make sure you know what you’re getting and what to expect in the event that the unexpected happens. Prior to purchasing or filing a claim, here are a few things to consider to ensure that there are no surprises down the road.

  • Make Sure You Aren’t Currently Under Warranty – Check to see whether the coverage of your service contract overlaps with a manufacturer’s warranty. A vehicle service contract might not be right for you if you are already covered. However, if your warranty is about to expire or you are looking for supplemental coverage then purchasing a VSC makes a lot of sense.  

  • Know What Your Vehicle Service Contract Covers – Not all vehicle service contracts cover all repairs. Take time to read the inclusions and exclusions to be sure that you’re getting the coverage you want and know when coverage might be denied. For instance, if a contract states that only mechanical breakdowns will be covered, problems caused by normal wear and tear might be excluded.

  • Be Aware Of The Length Of Your Coverage – It happens to the best of us. You think you’re covered, only to find out that your plan has already expired. Make sure your coverage is up to date. And if the service contract lasts longer than you expect to own the car, find out if it can be transferred when you sell the vehicle.

  • Perform Regularly Scheduled Maintenance – Under the contract, you may have to follow all recommendations for routine maintenance, such as oil and spark plug changes. Failure to do so could void the contract. Find out if the contract prohibits you from performing routine maintenance yourself or from taking the car to an independent dealer for work. Also, be aware that unapproved modifications or installing wrong parts could void your service contract as well.

  • Keep All Service Records And Receipts – Create a file to keep track of all the repairs that were performed on your vehicle and be sure to include all receipts. This will come in handy if you ever have to put your vehicle service contract to use. Your claim could be denied if you are unable to show that the vehicle was properly maintained.

Have questions about one of our vehicle service contracts? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help!

Filed Under: contract, coverage, maintenance, repair, service, vehicle, Warrantech

Warrantech Is Proud To Partner With American Residential Warranty

By: Jeff Hatch

August 31, 2018

Warrantech is now partnering with American Residential Warranty to administer our home warranty program in markets across the country and looking for quality service professionals. We offer a connection to an extensive, nationwide network of customers and clients as well as the benefits listed below:

  • Gain an additional business/customer base with no marketing costs

  • Consistent volume of work even in slower seasons

  • Maximize technician schedules

  • Use of ServicePower platform for easy, convenient transactions

  • Customize your ServicePower profile to get the work you want, where you want it

  • Consistent weekly payments including direct deposit within 10 days of invoice submission

American Residential Warranty Named Best-in-Class As It Receives The Only 5 Star Rating For Home Warranty Companies:

https://www.prweb.com/releases/2018/06/prweb15535614.htm


Service Provider Requirements

  • 2M Liability Insurance Coverage

  • Workers Compensation Insurance

  • General Liability Insurance

  • Comprehensive Automobile Liability Insurance

  • Background Screening Certification

  • Completed Application

  • W9

Contact us today by clicking the link below and filling out an online application:

Warrantech Service Network 
 New Service Providers 

A member of our service network team will contact you shortly after, usually within 2-3 business days, to notify you of your status.

You may also talk to our service network department directly at 817-785-6177 or contact us online for more information. 

If you are already a valued member of the Warrantech team, feel free to contact us to ensure that we have the most accurate information in your profile.

We look forward to working with you!

Filed Under: American, Residential, service, Warrantech, Warranty

Customer Commitment – How Our Service Aligns With Your Business

By: Jeff Hatch

August 08, 2018

The Warrantech team understands the importance of a positive service experience. We see ourselves as an extension of our business partners on every call and every transaction we make. That’s why we provide our customer service team with the knowledge, training, skills, resources and environment needed to provide an exceptional service experience with every customer.

We also follow a few simple guidelines to maintain high customer satisfaction.

1. Strive To Be The Best
We continuously go out of our way to make sure the quality of service provided to all customers is first-rate. Our quality assurance team monitors all personnel on a daily basis and provides feedback on:

  • Performance and professionalism

  • Customer interaction

  • Procedural adherence

  • Claims adjudication

  • System usage and documentation

  • Call lengths

The Warrantech management team also works to identify strengths and weaknesses so that we can effectively manage our workforce and optimize service. 

2. Create A Positive Experience
Our proactive approach creates a customer who is not only satisfied with the outcome of the transaction, but a customer who walks away from the encounter with a confident outlook on their extended service contract, and, most importantly, your business. Through continual training and monitoring, we are able to establish consistency in each interaction and deliver a positive customer experience.

3. Provide Value
Exceptional customer service starts on day one and is built into every service plan program we create. Our transparent approach to claims and loss data, as well as customer service metrics, ensures that Warrantech service plans are priced fairly and provide value to your consumers without being confusing, hard to use, or deceiving.

4. Deliver The Best Possible Solution 
Our flexible approach to service contracts allows us to work jointly with our business partners to ensure the service contract utilized for each program meets their specific needs. Our dedicated team takes time to evaluate your business objectives, determine program structure, and set up administration and support in a way that will help drive customer loyalty and provide the best service possible.


Have questions about our plans and programs? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help! 

Filed Under: best, business, commitment, customer, experience, positive, service, solution, Warrantech

Support Salvos: Providers Deliver Remedies For The Dealers’ Most Pressing Needs In Warranty Care

By: Jeff Hatch

July 13, 2018

Jeannine Peterson, Warrantech SVP of Client Experience and Business Development, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help retailers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience.

Warrantech has invested in innovative solutions that help reshape our retail partners’ offerings by including bundled, non-traditional technology support and services. This gives each customer the choice of how, when and where they can interact with our support. When consumers engage with our customer service team, we feel that every interaction must be optimal.
 
Our dedicated team also works closely with each retail partner to evaluate business objectives and create flexible programs tailored to their specific needs. This includes complete roll-out training, ongoing sales support, a comprehensive suite of business tools and customized point-of-sale materials. Additionally, we have designed missed point of sale and renewal programs to drive both customer loyalty and partner revenue.

Look for the full article in the July 2018 issue of Dealerscope or online at
http://digitaleditions.napco.com/publication/?i=509233&ver=html5&p=30

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available.

Filed Under: dealers, Dealerscope, Jeannine, partners, Peterson, plan, service, solutions, support, Warrantech

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