Tips To Avoid Issues With Your Vehicle Service Contract

By: Jeff Hatch

September 25, 2018

A vehicle service contract (VSC) is a smart choice for customers interested in protecting themselves from the high costs of vehicle repair. You just need to make sure you know what you’re getting and what to expect in the event that the unexpected happens. Prior to purchasing or filing a claim, here are a few things to consider to ensure that there are no surprises down the road.

  • Make Sure You Aren’t Currently Under Warranty – Check to see whether the coverage of your service contract overlaps with a manufacturer’s warranty. A vehicle service contract might not be right for you if you are already covered. However, if your warranty is about to expire or you are looking for supplemental coverage then purchasing a VSC makes a lot of sense.  

  • Know What Your Vehicle Service Contract Covers – Not all vehicle service contracts cover all repairs. Take time to read the inclusions and exclusions to be sure that you’re getting the coverage you want and know when coverage might be denied. For instance, if a contract states that only mechanical breakdowns will be covered, problems caused by normal wear and tear might be excluded.

  • Be Aware Of The Length Of Your Coverage – It happens to the best of us. You think you’re covered, only to find out that your plan has already expired. Make sure your coverage is up to date. And if the service contract lasts longer than you expect to own the car, find out if it can be transferred when you sell the vehicle.

  • Perform Regularly Scheduled Maintenance – Under the contract, you may have to follow all recommendations for routine maintenance, such as oil and spark plug changes. Failure to do so could void the contract. Find out if the contract prohibits you from performing routine maintenance yourself or from taking the car to an independent dealer for work. Also, be aware that unapproved modifications or installing wrong parts could void your service contract as well.

  • Keep All Service Records And Receipts – Create a file to keep track of all the repairs that were performed on your vehicle and be sure to include all receipts. This will come in handy if you ever have to put your vehicle service contract to use. Your claim could be denied if you are unable to show that the vehicle was properly maintained.

Have questions about one of our vehicle service contracts? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help!

Filed Under: contract, coverage, maintenance, repair, service, vehicle, Warrantech

What Do Service Providers Say About Extended Service Plans?

By: Jeff Hatch

June 01, 2018

Regular maintenance can help keep your appliances running at their very best. But it’s just part of the equation. What do you do when the inevitable happens and the refrigerator or HVAC system that you depend on every day eventually breaks down? As a backup plan, numerous service technicians suggest that you look into an extended service plan (ESP) as a way of saving time and money on repairs – and making sure that your home appliances not only run right, but last.
 
So when is an ESP worth it? It depends on how much your products cost and what their value is to you. A good rule of thumb that a lot of service providers abide by is that an extended service plan is definitely worth the money if you’re purchasing an appliance that costs more than $500.
 
For higher-end items it makes the most sense. You should view these purchases not as products, but as investments that you plan on protecting to the best of your ability.
 
Another consideration is the manufacturer’s warranty. You might already be covered, but for how long? Most OEM warranties last anywhere from three months to a year when the appliance is still new. However, a service plan extends your coverage by offering additional protection when your item is older and you’re more likely to need it.
 
That brings us to product reliability. Several of our service providers have pointed out the intricacies of today’s appliances, which rely more on computer boards and electronics, and are built differently than they were some 20 to 25 years ago. The need for extended service plans weren’t as great then, but when you consider that today’s parts can run as high as $300 an ESP makes a lot more sense.
 
Also keep in mind that the average repair for a washing machine can run anywhere from $150 to $500 and eat through your budget pretty quick. For an oven/range, it’s even worse and could end up costing you between $400 and $700.
 
A service plan is designed to protect you from absorbing those high repair costs. And most repairmen will tell you that one service call alone can more than pay for the price of having an extended service plan, making an ESP worth it to you.  
 
Have questions about one of our extended service plans? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at
info@warrantech.com. We’re happy to help!

Filed Under: appliances, cost, maintenance, plans, repair, service, Warrantech

Filing A Claim – A Customer’s Perspective

By: Jeff Hatch

May 01, 2018

The following advice comes from a Warrantech customer who purchased an extended service plan for a tablet. All claims are handled differently – depending on product, problem and usage – but hopefully this provides you with some insight as to what to expect and how you can be prepared in the event that you need to file a claim.

I was a little unsure about purchasing this accident plan for my new tablet. However, my tablet fell off an elliptical trainer and was trapped between the moving metal arms of the machine. It ended up bent into a semi-circle ... somehow still working but definitely no longer reliable, and no longer fitting in its case. So I filed a claim. They exceeded my expectations in several ways:

1) I had never finished registering the product when I first received it. But they helped me finish the registration process a year late, which they totally could have declined to do.

2) They sent me a shipping label, and I put the broken tablet in the mail 3 days before my coverage period was up. I called and they assured me "we will see this repair through to completion even if it extends past the time of your insurance coverage, because you were covered when you made the claim.”

3) They needed replacement parts, and those took time. But both times when I called for an update, I was given great service and reliable times for expected repairs.

4) The item shipped earlier than expected, and when I got it back it looked brand new and works perfectly.

I am totally surprised to be saying this because my expectations were low, but I am 100% happy with my service experience. It was absolutely worth the money!

To learn more about what our customers have to say about us and our extended service plans, visit warrantech.com.

Filed Under: claim, coverage, customer, extended, plan, repair, service, Warrantech

Tips For Choosing The Vehicle Service Contract That’s Right For You

By: Jeff Hatch

April 11, 2018

So you are finally purchasing that vehicle you’ve always wanted and are overcome with an enormous sense of bliss. Your first thought is to fill out the paperwork as fast as possible so that you can grab the keys, hit the road and show your new car off to all your friends. However, as thrilling as ownership can be, you still have some important decisions to make. 

Do you have enough money to take care of it? What happens if something goes wrong? This is a major purchase and it would be a huge mistake for you to get caught up in the excitement without taking some time to think about what you will do once the inevitable happens and your car needs service. 

That’s where a vehicle service contract (VSC) can help – by alleviating the maintenance and repair costs that come with owning a car, truck or SUV. So which VSC do you choose? Here are a few things to consider, so that you can take care of business and get back to enjoying your new ride.   

How Long Do You Plan On Owning Your Vehicle?

If you only intend on having the car for a few years, a long-term contract probably isn’t on your radar. However, if you plan on driving your vehicle for a long time then you definitely want a VSC. It’s a great complement to an older vehicle that’s no longer under warranty. 

What Does The Plan Include?

Not all people share the same driving habits, so you’ll want a plan that is tailored to the way you drive and the type of vehicle you have. Make sure you know what the plan covers, and be sure to consider the number of miles and length of coverage. Also be aware of the deductible to determine if it fits within your budget.  

Are You Focusing Too Much On Price?

“You get what you pay for” is a good rule of thumb, and a cheaper contract usually comes with a higher deductible. The price might look good on paper, but if the VSC doesn’t provide the coverage that you need, then it’s going to be worthless to you. 

Have You Read The Contract Carefully?

Don’t make assumptions. One of the biggest mistakes customers make is signing a service contract without getting the specific coverage they want. And the last place you want to be when you find out that you’re not covered for benefits such as roadside assistance is when your car breaks down and leaves you stranded in the middle of nowhere. 

Are You Rushing Through The Process?

Take your time. See something in the contract that you don’t understand? Get clarification and make sure that you are comfortable with what you’re signing. 

Did You Get All Of Your Questions Answered?

Be proactive. You definitely don’t want to be in a service center at a later date asking defensive questions like, “What do you mean that’s not covered?” Find out now. 

Have questions about one of our vehicle service contracts? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help! 

Filed Under: contract, customer, maintenance, plan, repair, service, tips, vehicle, VSC

How To Beat The High Cost Of Appliance Repair

By: Jeff Hatch

April 05, 2017

It’s inevitable. No matter how well your home appliances are built, at some point they will reach their life expectancy and stop working. So can you afford to be without yours for long? Do you have a backup plan in place? And, more importantly, do you have enough money saved up to cover the repair or replacement?

According to Home Advisor, the average cost to repair an appliance is $170. But prices can vary greatly once you include such variables as the make, model and age of your appliance, as well as parts, labor and applicable service fees. For more accurate pricing, you can visit Home Advisor’s site to search by location or use the figures listed below as a rough estimate of what you might expect to pay per appliance. 

Average Repair Costs

Air Conditioner $200-400

Clothes Dryer $100-400

Dishwasher $100-200

Furnace $100-130

Microwave $75-150

Range/Oven $400-700

Refrigerator $200-400

Washing Machine $120-500

Water Heater $90-110

Now consider your own budget. If you have enough money set aside to cover all of the above, then you’re probably not too concerned. However, a recent survey by GoBankingRates showed that 69% of all Americans have less than $1,000 in savings. So if you fall in that category and suddenly find yourself without something as important as your refrigerator, the problem can go from bad to worse. There’s the added stress of having to spend your time being forced to go out to eat and the increased frustration of losing even more money due to food spoilage.    

So how do you avoid this scenario? “While some maintain consumers should put aside cash for repairs and replacement of essential electronic products or appliances, it is not possible or practical in today’s economy,” says Timothy J. Meenan, Executive Director of the Service Contract Industry Council. “An extended warranty [service plan] can help consumers manage unanticipated, unbudgeted expenses.”

It’s worth noting that just one service call can more than make up the price of an extended service plan. That fact alone makes it worth owning one. But when you consider that an extended service plan also provides you with added peace of mind, immediate assistance and may even cover ancillary damage such as food loss, suddenly it becomes an invaluable, yet inexpensive plan to help you manage the unwelcomed inevitable.  

Want to know more about the benefits of owning an extended service plan? Visit our site or call us at 800.833.8801.

Filed Under: appliance, budget, consumers, costs, extended, plan, repair, service