Products, People, Process – The Methodology Behind Warrantech’s Business Partnerships

By: Jeff Hatch

October 29, 2018

Warrantech believes strongly in working closely with our partners to design a customized solution that works specifically for the needs of your customers. With an unwavering focus on your company’s success, we go out of our way to deliver service excellence in all that we do. The combination of our products, people, and process allows us to assist you in achieving your goals, and makes for a perfect fit for both your program and your partnership with us.

Products
We offer a wide range of products and solutions – everything from automotive, consumer products, specialty risk and administrative services. Tailored to your individual requirements, our comprehensive suite of business tools can be included as a full-scale package or individually as a turnkey solution. Our flexible client-centric programs also allow for scalability and can be quickly updated to adapt to your company’s ever-changing needs.  

People
Warrantech’s staff is second to none. We have all of the resources needed for an effective launch – from program design and creation to training and sales assistance. And we can provide the additional support needed to make sure that your launch is a success, no matter what unforeseen obstacles or roadblocks present themselves.

Our staff has successfully launched several programs just within the last few years and we are prepared for the challenges and workload that each one presents. We will work closely with your team to ensure timely delivery as well as provide our expertise to help guide your decisions to success.

Process
A systematic approach to success is Warrantech’s guiding principal. Our dedicated implementation team works with both your staff and our internal staff to see to it that all tasks are completed in a timely manner. They will coordinate all activities from accounting to legal, compliance to sales, keeping all departments on pace and working smoothly.

The combination of these three core focal points, along with Warrantech’s extensive strength and experience, will ensure the success of your program – not only at launch, but for the long run of your business.

Have questions about our plans and programs? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help!

Filed Under: administration, methodology, people, process, products, programs, service, solutions, staff, Warrantech

Dealerscope Warranty Roundup: 2017 Goals & Strategies

By: Jeff Hatch

March 14, 2017

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2017 to help businesses increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience. 

Warrantech has developed a revolutionary new customer loyalty program for its partners that is designed to generate both recurring protection plan revenue and long-term customer retention.

The program allows retail partners to offer their customer base customized protection bundles for major appliances, mobile devices and connected living products owned by the customer, regardless of where the product was purchased. Partners have the ability to offer their customers monthly product protection subscriptions designed to enhance the customer’s experience with a full menu of features including 24/7 tech support and seamless repair/replacement solutions.

The program can be customized to provide disappearing deductibles for services or products provided to customers under the plans procured through the participating partners, thereby incentivizing customers to remain loyal to the partner retailer. Moreover, the rich data from the program can be monetized to help deliver targeted and personalized product offerings to customers based on their recent program usage.

Look for the full article in the March 2017 issue of Dealerscope or online at http://bit.ly/2mKB0iJ   

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available.

Filed Under: Dealerscope, initiatives, offering, products, program, Sean, service, Stapleton

Warrantech Partners with Encompass for Sourcing and Procurement of Parts and Product replacements

By: Jeff Hatch

January 04, 2017

LAWRENCEVILLE, Ga., Jan. 04, 2017 (GLOBE NEWSWIRE) -- Encompass Supply Chain Solutions, Inc. (“Encompass” or “the Company”) a leading provider of 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, today announced it has been selected by Warrantech, a company of The Amynta Group and one of the country’s largest extended warranty administrators, to help provide parts and product procurement in support of Warrantech’s extended warranty service objectives.

Encompass will provide repair parts to the Warrantech service network, or replacement products in the event parts are not readily available or repairs are not economically feasible. The Company’s highly-seasoned Purchasing team will leverage its global network of vendors to support multiple product categories, including Consumer Electronics, Home Appliance, Heating and Cooling, Computer, Imaging, Mobile Devices and others.

Encompass Purchasing will be focused on creating a world-class service experience for Warrantech’s customers and the brands it supports, while helping to manage costs, decrease turn time and positively impact severity.

Encompass expects to reduce expensive buyouts to consumers. As Encompass President and CEO Robert Coolidge noted in a recent blog post, the use of gift cards or other means for warranty reimbursement to consumers versus repair or replacement is costly to warranty companies and raises the risk of brand displacement for manufacturers.

“In our ongoing mission to help our clients be more successful, we aim to curtail the industry practice of compensating consumers with gift cards to replace a defective product,” said Coolidge. “This can lead to brand displacement and decreased customer satisfaction as end users are now being tasked to find another product. Manufacturers should want to do whatever it takes to keep their brand in the customer’s home and maintain low repair costs.”

To provide hands-on service to Warrantech, Encompass will embed a dedicated team of Encompass employees within the Warrantech infrastructure, as well as inside key partner facilities – a practice that Encompass has deployed with other strategic partners with great success.

“Working side-by-side with Warrantech on site will enable Encompass to more efficiently resolve issues and eliminate communication gaps to help expedite customer claims resolution,” said Ariel Gorelik, Chief Operating Officer, Warrantech.

About Warrantech

Warrantech is a subsidiary of The Amynta Group, a multinational property and casualty holding company that is rated "A" (Excellent) by A.M. Best Company for their financial strength and stability. An innovative, technology-driven company, The Amynta Group brings its financial strength to Warrantech, enabling it to offer a unique, bundled approach that includes both underwriting and administration. This creates transparency and visibility to information that enables customers to change and create plans that are both highly customized and profitable.

About Encompass Supply Chain Solutions, Inc. 

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Filed Under: claims, Encompass, parts, products, replacement, services, Warrantech

Warrantech Featured In The March Issue of Dealerscope Magazine

By: Jeff Hatch

March 28, 2016

Guy Koenig, Chief Strategic Officer for Warrantech, recently took part in Dealerscope magazine’s roundtable discussion regarding companies that sell extended service plan programs to consumers through retailers. Here is what he had to say in response to the following question:  

"What major initiatives/strategies has your company planned to help CE and appliance dealers make more money from warranty sales in 2016?"

Warrantech continues to develop unique products and solutions that meet the changing needs and demands of our retail partners and their customers. Most recently, significant focus has been placed on launching our Connected Life program to provide coverage and services for multiple devices under a single protection plan. This customizable program encapsulates everything from automotive, mobile devices, consumer electronics, and consumer appliances. The flexibility of our solutions gives CE and Appliance dealers an opportunity to expand their markets and reach new profit levels, while providing their customers with added value on their most important purchases.

Visit dealerscope.com to read the article in its entirety and for more industry insight. 

And be sure to follow Warrantech on Facebook, Twitter and LinkedIn so you can keep up to date on company initiatives as they happen. 

Filed Under: automotive, connected, Dealerscope, devices, life, mobile, products, solutions, Warrantech

Warrantech Featured In Dealerscope Magazine

By: Jeff Hatch

March 18, 2015

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine regarding current company initiatives. Here’s an excerpt of what he had to say in “Making the Warranty Connection,” which explores how “extended service plans are resonating more than ever with cash-careful consumers” and how Warrantech intends to give them and retailers the best deal for their money.   

Warrantech plans to expand its successful monthly protection program offered through our retail partners. The existing program, which provides monthly billing solutions for mobile device protection, is being expanded to offer comprehensive protection options for an extensive array of equipment owned by customers, regardless of where it was purchased. 

By enrolling in the program, customers will enjoy additional benefits for products purchased through the retail partner, including disappearing deductibles and in-store service. The goal is to drive both recurring protection plan sales and traffic to the participating retail partner’s stores. The enhanced offering, known as our Loyalty by Warranty™ program, will provide retailers with an innovative way to increase both revenue and customer loyalty.  

Visit dealerscope.com to read the article in its entirety and for more industry insight. 

And be sure to follow Warrantech on Facebook, Twitter and LinkedIn so you can keep up to date on company initiatives as they happen. 

Filed Under: consumers, Dealerscope, loyalty, mobile, products, program, protection, retailers, revenue, service, warranty, week