Customer Commitment – How Our Service Aligns With Your Business

By: Jeff Hatch

August 08, 2018

The Warrantech team understands the importance of a positive service experience. We see ourselves as an extension of our business partners on every call and every transaction we make. That’s why we provide our customer service team with the knowledge, training, skills, resources and environment needed to provide an exceptional service experience with every customer.

We also follow a few simple guidelines to maintain high customer satisfaction.

1. Strive To Be The Best
We continuously go out of our way to make sure the quality of service provided to all customers is first-rate. Our quality assurance team monitors all personnel on a daily basis and provides feedback on:

  • Performance and professionalism

  • Customer interaction

  • Procedural adherence

  • Claims adjudication

  • System usage and documentation

  • Call lengths

The Warrantech management team also works to identify strengths and weaknesses so that we can effectively manage our workforce and optimize service. 

2. Create A Positive Experience
Our proactive approach creates a customer who is not only satisfied with the outcome of the transaction, but a customer who walks away from the encounter with a confident outlook on their extended service contract, and, most importantly, your business. Through continual training and monitoring, we are able to establish consistency in each interaction and deliver a positive customer experience.

3. Provide Value
Exceptional customer service starts on day one and is built into every service plan program we create. Our transparent approach to claims and loss data, as well as customer service metrics, ensures that Warrantech service plans are priced fairly and provide value to your consumers without being confusing, hard to use, or deceiving.

4. Deliver The Best Possible Solution 
Our flexible approach to service contracts allows us to work jointly with our business partners to ensure the service contract utilized for each program meets their specific needs. Our dedicated team takes time to evaluate your business objectives, determine program structure, and set up administration and support in a way that will help drive customer loyalty and provide the best service possible.


Have questions about our plans and programs? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help! 

Filed Under: best, business, commitment, customer, experience, positive, service, solution, Warrantech

Turn A Negative Into A Positive With Warrantech

By: Jeff Hatch

July 08, 2016

Product failures are inevitable. There's no way to avoid them. But when they do happen, the way in which they are handled can have a far greater impact and help turn a bad experience into a positive, long-lasting impression. 
 
Warrantech's overall philosophy regarding service contract programs is vastly different from the competition. Our belief is that service contracts are a means of building trust and loyalty with customers who have experienced a product failure, in addition to increasing profitability for our partners. We view every claim as an opportunity to turn a negative product mishap into an affirmative relationship-building event. An outstanding claim-handling experience is a micromarketing opportunity that yields macro-marketing effects with customers and their circle of influence. 
 
"When products break, customers can lose confidence in the product manufacturer and ultimately the retailer that sold it to them," says Warrantech President and CEO Sean Stapleton. "However, if a rapid and convenient resolution is provided, a higher level of trust and loyalty is often developed with the customer."
 
We understand the importance that a positive service experience can have for our partners and feel that our employees are extensions of our clients on every call and every transaction. That's why we provide our employees with the knowledge, training, skills, resources and environment needed to provide an exceptional service experience with every customer they interact with. 
 
This approach creates a customer who is not only satisfied with the outcome of the transaction, but a customer who walks away from the experience with a positive outlook on the service contract, Warrantech and, most importantly, our partners. Through continual contact center associate training and monitoring, Warrantech is able to maintain consistency in responses and a positive customer experience.
 
"We have a unique opportunity to affect customer loyalty," says Stapleton. "Customers recognize and accept that product breakdowns can happen to even the most reliable products. The customer's perception of the product issues are more often driven by our responses. I see service contracts and warranty programs as one of the most powerful loyalty solutions out there. It actually is a game changer."
 
Visit warrantech.com or give us a call at 800.833.8801 to learn more about how we can benefit you.

Filed Under: contract, customer, experience, positive, service, Warrantech