Support Salvos: Providers Deliver Remedies For The Dealers’ Most Pressing Needs In Warranty Care

By: Jeff Hatch

July 13, 2018

Jeannine Peterson, Warrantech SVP of Client Experience and Business Development, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help retailers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience.

Warrantech has invested in innovative solutions that help reshape our retail partners’ offerings by including bundled, non-traditional technology support and services. This gives each customer the choice of how, when and where they can interact with our support. When consumers engage with our customer service team, we feel that every interaction must be optimal.
 
Our dedicated team also works closely with each retail partner to evaluate business objectives and create flexible programs tailored to their specific needs. This includes complete roll-out training, ongoing sales support, a comprehensive suite of business tools and customized point-of-sale materials. Additionally, we have designed missed point of sale and renewal programs to drive both customer loyalty and partner revenue.

Look for the full article in the July 2018 issue of Dealerscope or online at
http://digitaleditions.napco.com/publication/?i=509233&ver=html5&p=30

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available.

Filed Under: dealers, Dealerscope, Jeannine, partners, Peterson, plan, service, solutions, support, Warrantech

Filing A Claim – A Customer’s Perspective

By: Jeff Hatch

May 01, 2018

The following advice comes from a Warrantech customer who purchased an extended service plan for a tablet. All claims are handled differently – depending on product, problem and usage – but hopefully this provides you with some insight as to what to expect and how you can be prepared in the event that you need to file a claim.

I was a little unsure about purchasing this accident plan for my new tablet. However, my tablet fell off an elliptical trainer and was trapped between the moving metal arms of the machine. It ended up bent into a semi-circle ... somehow still working but definitely no longer reliable, and no longer fitting in its case. So I filed a claim. They exceeded my expectations in several ways:

1) I had never finished registering the product when I first received it. But they helped me finish the registration process a year late, which they totally could have declined to do.

2) They sent me a shipping label, and I put the broken tablet in the mail 3 days before my coverage period was up. I called and they assured me "we will see this repair through to completion even if it extends past the time of your insurance coverage, because you were covered when you made the claim.”

3) They needed replacement parts, and those took time. But both times when I called for an update, I was given great service and reliable times for expected repairs.

4) The item shipped earlier than expected, and when I got it back it looked brand new and works perfectly.

I am totally surprised to be saying this because my expectations were low, but I am 100% happy with my service experience. It was absolutely worth the money!

To learn more about what our customers have to say about us and our extended service plans, visit warrantech.com.

Filed Under: claim, coverage, customer, extended, plan, repair, service, Warrantech

Tips For Choosing The Vehicle Service Contract That’s Right For You

By: Jeff Hatch

April 11, 2018

So you are finally purchasing that vehicle you’ve always wanted and are overcome with an enormous sense of bliss. Your first thought is to fill out the paperwork as fast as possible so that you can grab the keys, hit the road and show your new car off to all your friends. However, as thrilling as ownership can be, you still have some important decisions to make. 
 
Do you have enough money to take care of it? What happens if something goes wrong? This is a major purchase and it would be a huge mistake for you to get caught up in the excitement without taking some time to think about what you will do once the inevitable happens and your car needs service. 
 
That’s where a vehicle service contract (VSC) can help – by alleviating the maintenance and repair costs that come with owning a car, truck or SUV. So which VSC do you choose? Here are a few things to consider, so that you can take care of business and get back to enjoying your new ride.   
 
How Long Do You Plan On Owning Your Vehicle?
If you only intend on having the car for a few years, a long-term contract probably isn’t on your radar. However, if you plan on driving your vehicle for a long time then you definitely want a VSC. It’s a great complement to an older vehicle that’s no longer under warranty. 
 
What Does The Plan Include?
Not all people share the same driving habits, so you’ll want a plan that is tailored to the way you drive and the type of vehicle you have. Make sure you know what the plan covers, and be sure to consider the number of miles and length of coverage. Also be aware of the deductible to determine if it fits within your budget.  
 
Are You Focusing Too Much On Price?
“You get what you pay for” is a good rule of thumb, and a cheaper contract usually comes with a higher deductible. The price might look good on paper, but if the VSC doesn’t provide the coverage that you need, then it’s going to be worthless to you. 
 
Have You Read The Contract Carefully?
Don’t make assumptions. One of the biggest mistakes customers make is signing a service contract without getting the specific coverage they want. And the last place you want to be when you find out that you’re not covered for benefits such as roadside assistance is when your car breaks down and leaves you stranded in the middle of nowhere. 
 
Are You Rushing Through The Process?
Take your time. See something in the contract that you don’t understand? Get clarification and make sure that you are comfortable with what you’re signing. 
 
Did You Get All Of Your Questions Answered?
Be proactive. You definitely don’t want to be in a service center at a later date asking defensive questions like, “What do you mean that’s not covered?” Find out now. 
 
Have questions about one of our vehicle service contracts? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help! 

Filed Under: contract, customer, maintenance, plan, repair, service, tips, vehicle, VSC

Dealerscope Warranty Roundup: Standing Out In 2018

By: Jeff Hatch

February 16, 2018

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help CE and appliance dealers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience. 
 
Warrantech is offering its retail partners a new smartphone app/platform. Developed by The Amynta Group with collaboration from Warrantech, it allows consumers to automatically add their connected devices to a dynamically priced service plan. 
 
Using the app, customers can purchase protection on a number of connected devices including smart TVs, tablets, connected thermostats, smart speakers, hubs and network routers against power surge, mechanical breakdown and accidental damage. Customers also have access to live on-demand technical support and in-person installation services from a nationwide network.
 
For participating partners who want to offer the program, we offer a white-label version of the app and other revenue-sharing opportunities. This new technology lets their customers identify devices in real time, catalog them and customize the protection level that they desire.
 
Look for the full article in the March 2018 issue of Dealerscope or online at Dealerscope.
 
And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available. 

Filed Under: Dealerscope, extended, Innovation, plan, Sean, service, Stapleton, Warrantech

How To Beat The High Cost Of Appliance Repair

By: Jeff Hatch

April 05, 2017

It’s inevitable. No matter how well your home appliances are built, at some point they will reach their life expectancy and stop working. So can you afford to be without yours for long? Do you have a backup plan in place? And, more importantly, do you have enough money saved up to cover the repair or replacement?
 
According to Home Advisor, the average cost to repair an appliance is $170. But prices can vary greatly once you include such variables as the make, model and age of your appliance, as well as parts, labor and applicable service fees. For more accurate pricing, you can visit Home Advisor’s site to search by location or use the figures listed below as a rough estimate of what you might expect to pay per appliance. 
 
Average Repair Costs
 
Air Conditioner $200-400
Clothes Dryer $100-400
Dishwasher $100-200
Furnace $100-130
Microwave $75-150
Range/Oven $400-700
Refrigerator $200-400
Washing Machine $120-500
Water Heater $90-110
 
Now consider your own budget. If you have enough money set aside to cover all of the above, then you’re probably not too concerned. However, a recent survey by GoBankingRates showed that 69% of all Americans have less than $1,000 in savings. So if you fall in that category and suddenly find yourself without something as important as your refrigerator, the problem can go from bad to worse. There’s the added stress of having to spend your time being forced to go out to eat and the increased frustration of losing even more money due to food spoilage.    
 
So how do you avoid this scenario? “While some maintain consumers should put aside cash for repairs and replacement of essential electronic products or appliances, it is not possible or practical in today’s economy,” says Timothy J. Meenan, Executive Director of the Service Contract Industry Council. “An extended warranty [service plan] can help consumers manage unanticipated, unbudgeted expenses.”
 
It’s worth noting that just one service call can more than make up the price of an extended service plan. That fact alone makes it worth owning one. But when you consider that an extended service plan also provides you with added peace of mind, immediate assistance and may even cover ancillary damage such as food loss, suddenly it becomes an invaluable, yet inexpensive plan to help you manage the unwelcomed inevitable.  
 
Want to know more about the benefits of owning an extended service plan? Visit our site or call us at 800.833.8801.

Filed Under: appliance, budget, consumers, costs, extended, plan, repair, service

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