AmTrust On Board as Diamond National Corporate Partner

By: Jeff Hatch

July 12, 2017

AmTrust, a multinational provider of insurance and warranty services and parent company of NIADA Certified Pre-Owned program administrator Warrantech, has joined with NIADA as a Diamond-level National Corporate Partner.  

Operating through its partners and subsidiaries – Warrantech, AmTrust, Warranty Solutions and NIADA Certified Pre-Owned – AmTrust offers dealerships unique, customized solutions designed to fit their specific business needs.

The AmTrust team includes automotive industry experts and vehicle service contract/insurance industry veterans, expertise that translates to a comprehensive perspective with insight that enables the company to uncover hidden growth opportunities and structure programs that offer a high-value proposition for dealers and their customers.

AmTrust’s real-world expertise guides its team of trainers to help dealers refine sales strategies and build customer loyalty and enhance brand image.

The company’s vertical integration allows it to provide any combination of program management solutions, from turnkey operations with full underwriting, marketing, dealer training, sales support and administration services to a la carte services and hybrid solutions. 

Last month, AmTrust announced it has been named to the prestigious Fortune 500 list for the first time. The list, which includes the largest companies in the U.S. by total revenue, is recognition of AmTrust’s financial strength and stability. The company’s revenue rose 18 percent in 2016, reaching $5.45 billion. 

AmTrust’s partnership with NIADA gives dealers access to the only nationally recognized independent CPO program, which lets your customers know your business and the vehicles you are selling are held to a higher standard.

For more information, visit www.amtrustgroup.com or call 800-723-1154.

Filed Under: corporate, Diamond, national, NIADA, partner, service, Warrantech, warranty

Purposeful Transparency — Another Reason To Partner With Warrantech

By: Jeff Hatch

June 08, 2016

At Warrantech, we believe that the cornerstone of a successful relationship is the constant sharing of program information with our partners, including underwriting results and key performance indicators (for example: customer satisfaction, service levels and product reliability). We feel that this purposeful transparency — coupled with our unmatched flexibility, innovation and deep industry expertise — are the attributes that separate us from the competition. 
 
As a subsidiary of The Amynta Group, a multinational property and casualty holding company that is one of the strongest and most financially stable companies in the industry, we are able to provide both global underwriting and administrative services. This vertical integration creates complete transparency and a level of insight into program performance that is unparalleled, which in turn leads to increased efficiencies and optimization for your business plan. 
 
During quarterly business reviews with our partners, we present key findings and can pinpoint issues right down to the part level. This gives us the opportunity to help alleviate any concerns with your program and give you deeper insight into its performance, which includes, but is not limited to:  
 
Industry observations and patterns
Best-in-class performance/benchmark analysis (including ROI and opportunity costs)
Brand leaders and industry innovations
Competitive intelligence (industry and market leaders)
Best practices
Marketing updates
Regulatory environment review
Contact center KPIs/SLAs
Experience reports
 
We also provide real-time access to our systems, giving each partner the ability to track program performance at any given time. Additionally, to ensure that the program is maintained in a manner consistent with your standards, we can structure your program so that your employees can be embedded at the Warrantech facility. This transparency enables us to provide you with profit sharing programs so that you are able to benefit even further from the ongoing success of your program. 
 
To learn more about Warrantech’s unparalleled transparency, visit warrantech.com or call 800.833.8801.
 
 Warrantech Program Transparency at a Glance
 
 Program Accessibility:
   • Open communication 
   • Real-time program performance
   • Complete system access
   • Embedded client employee options
 
 Program Design Customized to Meet Each Client’s Needs: 
   • Creation of policy and procedure handbook 
   • Personalized performance metrics
   • Customer satisfaction levels using
     - Customer surveys
     - Quality assurance
     - Net Promoter Score (NPS)
     - Social media

Filed Under: business, client, innovation, insight, integration, partner, plan, program, transparency