Customer Commitment – How Our Service Aligns With Your Business

By: Jeff Hatch

August 08, 2018

The Warrantech team understands the importance of a positive service experience. We see ourselves as an extension of our business partners on every call and every transaction we make. That’s why we provide our customer service team with the knowledge, training, skills, resources and environment needed to provide an exceptional service experience with every customer.

We also follow a few simple guidelines to maintain high customer satisfaction.

1. Strive To Be The Best
We continuously go out of our way to make sure the quality of service provided to all customers is first-rate. Our quality assurance team monitors all personnel on a daily basis and provides feedback on:

  • Performance and professionalism

  • Customer interaction

  • Procedural adherence

  • Claims adjudication

  • System usage and documentation

  • Call lengths

The Warrantech management team also works to identify strengths and weaknesses so that we can effectively manage our workforce and optimize service. 

2. Create A Positive Experience
Our proactive approach creates a customer who is not only satisfied with the outcome of the transaction, but a customer who walks away from the encounter with a confident outlook on their extended service contract, and, most importantly, your business. Through continual training and monitoring, we are able to establish consistency in each interaction and deliver a positive customer experience.

3. Provide Value
Exceptional customer service starts on day one and is built into every service plan program we create. Our transparent approach to claims and loss data, as well as customer service metrics, ensures that Warrantech service plans are priced fairly and provide value to your consumers without being confusing, hard to use, or deceiving.

4. Deliver The Best Possible Solution 
Our flexible approach to service contracts allows us to work jointly with our business partners to ensure the service contract utilized for each program meets their specific needs. Our dedicated team takes time to evaluate your business objectives, determine program structure, and set up administration and support in a way that will help drive customer loyalty and provide the best service possible.


Have questions about our plans and programs? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help! 

Filed Under: best, business, commitment, customer, experience, positive, service, solution, Warrantech

Filing A Claim – A Customer’s Perspective

By: Jeff Hatch

May 01, 2018

The following advice comes from a Warrantech customer who purchased an extended service plan for a tablet. All claims are handled differently – depending on product, problem and usage – but hopefully this provides you with some insight as to what to expect and how you can be prepared in the event that you need to file a claim.

I was a little unsure about purchasing this accident plan for my new tablet. However, my tablet fell off an elliptical trainer and was trapped between the moving metal arms of the machine. It ended up bent into a semi-circle ... somehow still working but definitely no longer reliable, and no longer fitting in its case. So I filed a claim. They exceeded my expectations in several ways:

1) I had never finished registering the product when I first received it. But they helped me finish the registration process a year late, which they totally could have declined to do.

2) They sent me a shipping label, and I put the broken tablet in the mail 3 days before my coverage period was up. I called and they assured me "we will see this repair through to completion even if it extends past the time of your insurance coverage, because you were covered when you made the claim.”

3) They needed replacement parts, and those took time. But both times when I called for an update, I was given great service and reliable times for expected repairs.

4) The item shipped earlier than expected, and when I got it back it looked brand new and works perfectly.

I am totally surprised to be saying this because my expectations were low, but I am 100% happy with my service experience. It was absolutely worth the money!

To learn more about what our customers have to say about us and our extended service plans, visit warrantech.com.

Filed Under: claim, coverage, customer, extended, plan, repair, service, Warrantech

Tips For Choosing The Vehicle Service Contract That’s Right For You

By: Jeff Hatch

April 11, 2018

So you are finally purchasing that vehicle you’ve always wanted and are overcome with an enormous sense of bliss. Your first thought is to fill out the paperwork as fast as possible so that you can grab the keys, hit the road and show your new car off to all your friends. However, as thrilling as ownership can be, you still have some important decisions to make. 

Do you have enough money to take care of it? What happens if something goes wrong? This is a major purchase and it would be a huge mistake for you to get caught up in the excitement without taking some time to think about what you will do once the inevitable happens and your car needs service. 

That’s where a vehicle service contract (VSC) can help – by alleviating the maintenance and repair costs that come with owning a car, truck or SUV. So which VSC do you choose? Here are a few things to consider, so that you can take care of business and get back to enjoying your new ride.   

How Long Do You Plan On Owning Your Vehicle?

If you only intend on having the car for a few years, a long-term contract probably isn’t on your radar. However, if you plan on driving your vehicle for a long time then you definitely want a VSC. It’s a great complement to an older vehicle that’s no longer under warranty. 

What Does The Plan Include?

Not all people share the same driving habits, so you’ll want a plan that is tailored to the way you drive and the type of vehicle you have. Make sure you know what the plan covers, and be sure to consider the number of miles and length of coverage. Also be aware of the deductible to determine if it fits within your budget.  

Are You Focusing Too Much On Price?

“You get what you pay for” is a good rule of thumb, and a cheaper contract usually comes with a higher deductible. The price might look good on paper, but if the VSC doesn’t provide the coverage that you need, then it’s going to be worthless to you. 

Have You Read The Contract Carefully?

Don’t make assumptions. One of the biggest mistakes customers make is signing a service contract without getting the specific coverage they want. And the last place you want to be when you find out that you’re not covered for benefits such as roadside assistance is when your car breaks down and leaves you stranded in the middle of nowhere. 

Are You Rushing Through The Process?

Take your time. See something in the contract that you don’t understand? Get clarification and make sure that you are comfortable with what you’re signing. 

Did You Get All Of Your Questions Answered?

Be proactive. You definitely don’t want to be in a service center at a later date asking defensive questions like, “What do you mean that’s not covered?” Find out now. 

Have questions about one of our vehicle service contracts? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help! 

Filed Under: contract, customer, maintenance, plan, repair, service, tips, vehicle, VSC

Warrantech Wins Multiple Awards At The 2018 Stevie Awards For Sales & Customer Service

By: Jeff Hatch

February 26, 2018

LAS VEGAS, Nevada (Feb. 24, 2018) – Warrantech was presented with a Gold Stevie® Award for Innovation in Sales during the 12th annual Stevie Awards for Sales & Customer Service. 

A big night for the company, Warrantech was also awarded Bronze Stevie Awards for Sales/Customer Service Solutions Technology Partner of the Year as well as Sales Management Team of the Year.   

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards.  

The awards were presented to honorees during a gala banquet on Friday, February 23, at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

Warrantech was recognized for its FutureProof Protect program, which was created to help overcome the obstacles and eliminate the confusion that customers have with regard to smart-home products. An innovative service contract, it is the first protection plan of its kind to extend coverage to both smart devices and traditional household electronics. In addition to repair and replacement services, the FutureProof Protect plan offers 24/7 tech support to help customers with the integration of new smart-home products.

“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.  

Warrantech administers and markets service contracts and aftermarket warranties on automobiles, automotive components, recreational vehicles, appliances, consumer electronics, computers and computer peripherals for retailers, distributors and manufacturers. Warrantech ESPs are underwritten by sister company The Amynta Group insurance carriers, rated “A” (Excellent) by A.M. Best Company for their financial strength and stability. For more information, visit www.warrantech.com.

Filed Under: Awards, customer, FutureProof, Gold, Protect, service, Stevie, Warrantech

Warrantech Named As A Finalist In The 2018 Stevie Awards For Sales & Customer Service

By: Jeff Hatch

January 19, 2018

Warrantech was named as a finalist today in the Award for Innovation in Sales category in the 12th annual Stevie® Awards for Sales & Customer Service. Having previously won Gold in this category, Warrantech will ultimately be a Gold, Silver or Bronze Stevie Award winner in the program. Warrantech has been nominated in two other categories as well – Sales or Customer Service Solutions Technology Partner of the Year and Sales Management Team of the Year. 

Based on the average scores of the 150 professionals worldwide who participated in the preliminary judging, Warrantech’s FutureProof Protect program was cited for its ability to eliminate the confusion that customers have with regard to smart-home products. An innovative service contract, it is the first protection plan of its kind to extend coverage to both smart devices and traditional household electronics. In addition to repair and replacement services, the FutureProof Protect plan offers 24/7 tech support to help customers with the integration of new smart-home products.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, in seven specialized judging committees.  

Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

The final results will be announced during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.   

“The 2018 judges were so impressed with the wide range of achievements detailed in the Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards. “We look forward to announcing the Gold, Silver and Bronze Stevie placements in Las Vegas next month.”

For more information about the Stevie Awards for Sales & Customer Service and to see the list of finalists in all categories, visit www.StevieAwards.com/Sales.  

Filed Under: Awards, Customer, FutureProof, Protect, Service, Stevie, Warrantech

Displaying results 1-5 (of 18)
 |<  < 1 2 3 4  >  >|