Warrantech Wins Multiple Awards At The 2018 Stevie Awards For Sales & Customer Service

By: Jeff Hatch

February 26, 2018

LAS VEGAS, Nevada (Feb. 24, 2018) – Warrantech was presented with a Gold Stevie® Award for Innovation in Sales during the 12th annual Stevie Awards for Sales & Customer Service. 

A big night for the company, Warrantech was also awarded Bronze Stevie Awards for Sales/Customer Service Solutions Technology Partner of the Year as well as Sales Management Team of the Year.   

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards.  

The awards were presented to honorees during a gala banquet on Friday, February 23, at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

Warrantech was recognized for its FutureProof Protect program, which was created to help overcome the obstacles and eliminate the confusion that customers have with regard to smart-home products. An innovative service contract, it is the first protection plan of its kind to extend coverage to both smart devices and traditional household electronics. In addition to repair and replacement services, the FutureProof Protect plan offers 24/7 tech support to help customers with the integration of new smart-home products.

“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.  

Warrantech administers and markets service contracts and aftermarket warranties on automobiles, automotive components, recreational vehicles, appliances, consumer electronics, computers and computer peripherals for retailers, distributors and manufacturers. Warrantech ESPs are underwritten by sister company The Amynta Group insurance carriers, rated “A” (Excellent) by A.M. Best Company for their financial strength and stability. For more information, visit www.warrantech.com.

Filed Under: Awards, customer, FutureProof, Gold, Protect, service, Stevie, Warrantech

Warrantech Named As A Finalist In The 2018 Stevie Awards For Sales & Customer Service

By: Jeff Hatch

January 19, 2018

Warrantech was named as a finalist today in the Award for Innovation in Sales category in the 12th annual Stevie® Awards for Sales & Customer Service. Having previously won Gold in this category, Warrantech will ultimately be a Gold, Silver or Bronze Stevie Award winner in the program. Warrantech has been nominated in two other categories as well – Sales or Customer Service Solutions Technology Partner of the Year and Sales Management Team of the Year. 

Based on the average scores of the 150 professionals worldwide who participated in the preliminary judging, Warrantech’s FutureProof Protect program was cited for its ability to eliminate the confusion that customers have with regard to smart-home products. An innovative service contract, it is the first protection plan of its kind to extend coverage to both smart devices and traditional household electronics. In addition to repair and replacement services, the FutureProof Protect plan offers 24/7 tech support to help customers with the integration of new smart-home products.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, in seven specialized judging committees.  

Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

The final results will be announced during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.   

“The 2018 judges were so impressed with the wide range of achievements detailed in the Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards. “We look forward to announcing the Gold, Silver and Bronze Stevie placements in Las Vegas next month.”

For more information about the Stevie Awards for Sales & Customer Service and to see the list of finalists in all categories, visit www.StevieAwards.com/Sales.  

Filed Under: Awards, Customer, FutureProof, Protect, Service, Stevie, Warrantech

Peace of Mind: the Ultimate Add-On

By: Global Administrator

April 07, 2014

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine about the importance of extended service plan programs for retailers. The following is an excerpt, providing a brief glimpse of what the company has in store for 2014 to help businesses increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience.

Warrantech Corporation works closely with its retail partners, field training teams and consumer focus groups to develop innovative programs designed to drive extended service plan sales. Through this collaborative effort, new program offerings are developed and tested. Once beta testing has been completed, successful programs are rolled out to Warrantech partners.

Based on recent beta-testing results, Warrantech is making available to its partners a number of dynamic offerings designed to increase both partner revenue and customer retention. One such offering is Warrantech’s Verify & Protect program, which is a real-time missed point-of-sale extended service plan program for online retailers. This program utilizes multichannel marketing solutions to offer customers who have not purchased an extended service plan as part of their product purchase an additional opportunity to do so on a real-time basis. Additionally, the program is designed to create a white-glove experience for customers by providing them with real-time purchase detail and shipping confirmations on their recent purchases.

Look for the full article in the March 2014 issue of Dealerscope or online at www.dealerscope.com.

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available.

Filed Under: &, customers, Dealerscope, extended, plan, Protect, retailers, Sean, service, Stapleton, Verify, Warrantech