Support Salvos: Providers Deliver Remedies For The Dealers’ Most Pressing Needs In Warranty Care

By: Jeff Hatch

July 13, 2018

Jeannine Peterson, Warrantech SVP of Client Experience and Business Development, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help retailers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience.

Warrantech has invested in innovative solutions that help reshape our retail partners’ offerings by including bundled, non-traditional technology support and services. This gives each customer the choice of how, when and where they can interact with our support. When consumers engage with our customer service team, we feel that every interaction must be optimal.
 
Our dedicated team also works closely with each retail partner to evaluate business objectives and create flexible programs tailored to their specific needs. This includes complete roll-out training, ongoing sales support, a comprehensive suite of business tools and customized point-of-sale materials. Additionally, we have designed missed point of sale and renewal programs to drive both customer loyalty and partner revenue.

Look for the full article in the July 2018 issue of Dealerscope or online at
http://digitaleditions.napco.com/publication/?i=509233&ver=html5&p=30

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available.

Filed Under: dealers, Dealerscope, Jeannine, partners, Peterson, plan, service, solutions, support, Warrantech

Dealerscope Warranty Roundup: Standing Out In 2018

By: Jeff Hatch

February 16, 2018

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help CE and appliance dealers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience. 

Warrantech is offering its retail partners a new smartphone app/platform. Developed by The Amynta Group with collaboration from Warrantech, it allows consumers to automatically add their connected devices to a dynamically priced service plan. 

Using the app, customers can purchase protection on a number of connected devices including smart TVs, tablets, connected thermostats, smart speakers, hubs and network routers against power surge, mechanical breakdown and accidental damage. Customers also have access to live on-demand technical support and in-person installation services from a nationwide network.

For participating partners who want to offer the program, we offer a white-label version of the app and other revenue-sharing opportunities. This new technology lets their customers identify devices in real time, catalog them and customize the protection level that they desire.

Look for the full article in the March 2018 issue of Dealerscope or online at Dealerscope.

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available. 

Filed Under: Dealerscope, extended, Innovation, plan, Sean, service, Stapleton, Warrantech

Dealerscope Warranty Roundup: 2017 Goals & Strategies

By: Jeff Hatch

March 14, 2017

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2017 to help businesses increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience. 

Warrantech has developed a revolutionary new customer loyalty program for its partners that is designed to generate both recurring protection plan revenue and long-term customer retention.

The program allows retail partners to offer their customer base customized protection bundles for major appliances, mobile devices and connected living products owned by the customer, regardless of where the product was purchased. Partners have the ability to offer their customers monthly product protection subscriptions designed to enhance the customer’s experience with a full menu of features including 24/7 tech support and seamless repair/replacement solutions.

The program can be customized to provide disappearing deductibles for services or products provided to customers under the plans procured through the participating partners, thereby incentivizing customers to remain loyal to the partner retailer. Moreover, the rich data from the program can be monetized to help deliver targeted and personalized product offerings to customers based on their recent program usage.

Look for the full article in the March 2017 issue of Dealerscope or online at http://bit.ly/2mKB0iJ   

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available.

Filed Under: Dealerscope, initiatives, offering, products, program, Sean, service, Stapleton

Warrantech Featured In The March Issue of Dealerscope Magazine

By: Jeff Hatch

March 28, 2016

Guy Koenig, Chief Strategic Officer for Warrantech, recently took part in Dealerscope magazine’s roundtable discussion regarding companies that sell extended service plan programs to consumers through retailers. Here is what he had to say in response to the following question:  

"What major initiatives/strategies has your company planned to help CE and appliance dealers make more money from warranty sales in 2016?"

Warrantech continues to develop unique products and solutions that meet the changing needs and demands of our retail partners and their customers. Most recently, significant focus has been placed on launching our Connected Life program to provide coverage and services for multiple devices under a single protection plan. This customizable program encapsulates everything from automotive, mobile devices, consumer electronics, and consumer appliances. The flexibility of our solutions gives CE and Appliance dealers an opportunity to expand their markets and reach new profit levels, while providing their customers with added value on their most important purchases.

Visit dealerscope.com to read the article in its entirety and for more industry insight. 

And be sure to follow Warrantech on Facebook, Twitter and LinkedIn so you can keep up to date on company initiatives as they happen. 

Filed Under: automotive, connected, Dealerscope, devices, life, mobile, products, solutions, Warrantech

Warrantech Featured In Dealerscope Magazine

By: Jeff Hatch

March 18, 2015

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine regarding current company initiatives. Here’s an excerpt of what he had to say in “Making the Warranty Connection,” which explores how “extended service plans are resonating more than ever with cash-careful consumers” and how Warrantech intends to give them and retailers the best deal for their money.   

Warrantech plans to expand its successful monthly protection program offered through our retail partners. The existing program, which provides monthly billing solutions for mobile device protection, is being expanded to offer comprehensive protection options for an extensive array of equipment owned by customers, regardless of where it was purchased. 

By enrolling in the program, customers will enjoy additional benefits for products purchased through the retail partner, including disappearing deductibles and in-store service. The goal is to drive both recurring protection plan sales and traffic to the participating retail partner’s stores. The enhanced offering, known as our Loyalty by Warranty™ program, will provide retailers with an innovative way to increase both revenue and customer loyalty.  

Visit dealerscope.com to read the article in its entirety and for more industry insight. 

And be sure to follow Warrantech on Facebook, Twitter and LinkedIn so you can keep up to date on company initiatives as they happen. 

Filed Under: consumers, Dealerscope, loyalty, mobile, products, program, protection, retailers, revenue, service, warranty, week

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