Filing A Claim – A Customer’s Perspective

By: Jeff Hatch

May 01, 2018

The following advice comes from a Warrantech customer who purchased an extended service plan for a tablet. All claims are handled differently – depending on product, problem and usage – but hopefully this provides you with some insight as to what to expect and how you can be prepared in the event that you need to file a claim.

I was a little unsure about purchasing this accident plan for my new tablet. However, my tablet fell off an elliptical trainer and was trapped between the moving metal arms of the machine. It ended up bent into a semi-circle ... somehow still working but definitely no longer reliable, and no longer fitting in its case. So I filed a claim. They exceeded my expectations in several ways:

1) I had never finished registering the product when I first received it. But they helped me finish the registration process a year late, which they totally could have declined to do.

2) They sent me a shipping label, and I put the broken tablet in the mail 3 days before my coverage period was up. I called and they assured me "we will see this repair through to completion even if it extends past the time of your insurance coverage, because you were covered when you made the claim.”

3) They needed replacement parts, and those took time. But both times when I called for an update, I was given great service and reliable times for expected repairs.

4) The item shipped earlier than expected, and when I got it back it looked brand new and works perfectly.

I am totally surprised to be saying this because my expectations were low, but I am 100% happy with my service experience. It was absolutely worth the money!

To learn more about what our customers have to say about us and our extended service plans, visit warrantech.com.

Filed Under: claim, coverage, customer, extended, plan, repair, service, Warrantech

Tips For Choosing The Vehicle Service Contract That’s Right For You

By: Jeff Hatch

April 11, 2018

So you are finally purchasing that vehicle you’ve always wanted and are overcome with an enormous sense of bliss. Your first thought is to fill out the paperwork as fast as possible so that you can grab the keys, hit the road and show your new car off to all your friends. However, as thrilling as ownership can be, you still have some important decisions to make. 
 
Do you have enough money to take care of it? What happens if something goes wrong? This is a major purchase and it would be a huge mistake for you to get caught up in the excitement without taking some time to think about what you will do once the inevitable happens and your car needs service. 
 
That’s where a vehicle service contract (VSC) can help – by alleviating the maintenance and repair costs that come with owning a car, truck or SUV. So which VSC do you choose? Here are a few things to consider, so that you can take care of business and get back to enjoying your new ride.   
 
How Long Do You Plan On Owning Your Vehicle?
If you only intend on having the car for a few years, a long-term contract probably isn’t on your radar. However, if you plan on driving your vehicle for a long time then you definitely want a VSC. It’s a great complement to an older vehicle that’s no longer under warranty. 
 
What Does The Plan Include?
Not all people share the same driving habits, so you’ll want a plan that is tailored to the way you drive and the type of vehicle you have. Make sure you know what the plan covers, and be sure to consider the number of miles and length of coverage. Also be aware of the deductible to determine if it fits within your budget.  
 
Are You Focusing Too Much On Price?
“You get what you pay for” is a good rule of thumb, and a cheaper contract usually comes with a higher deductible. The price might look good on paper, but if the VSC doesn’t provide the coverage that you need, then it’s going to be worthless to you. 
 
Have You Read The Contract Carefully?
Don’t make assumptions. One of the biggest mistakes customers make is signing a service contract without getting the specific coverage they want. And the last place you want to be when you find out that you’re not covered for benefits such as roadside assistance is when your car breaks down and leaves you stranded in the middle of nowhere. 
 
Are You Rushing Through The Process?
Take your time. See something in the contract that you don’t understand? Get clarification and make sure that you are comfortable with what you’re signing. 
 
Did You Get All Of Your Questions Answered?
Be proactive. You definitely don’t want to be in a service center at a later date asking defensive questions like, “What do you mean that’s not covered?” Find out now. 
 
Have questions about one of our vehicle service contracts? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help! 

Filed Under: contract, customer, maintenance, plan, repair, service, tips, vehicle, VSC

Customizable Plans, Turnkey Solutions

By: Jeff Hatch

March 19, 2018

Not all extended service plan programs are the same. And, likewise, not all companies have the same needs. For some businesses, that might mean a comprehensive suite of business tools, a replacement and repair program and accidental damage from handling protection. While others might require rollout training, ongoing sales support and help with their point-of-sale materials.
 
Customizable programs are Warrantech’s key specialty. Our modular “menu” solutions allow our clients to build a unique program based on specific goals. As the needs and capabilities of our partners change, our modular approach ensures the program adapts to the desired outcome, while maintaining the financial and/or administrative integrity of the program. By choosing from our full suite of services, partners leverage Warrantech’s core competencies to best serve their needs.
 
Administrator
 
World-class administration services for consumer product service contracts, vehicle service contracts, financial product programs and ancillary products.
Management of state/lender filings, dealer agreements, policy and procedure manuals, program compliance: including marketing materials review/approval. 
Ability to integrate seamlessly with partner systems. 
 
Obligor
 
Licensed obligor in all 50 states and Canada. Ability to serve in any capacity.
We can begin as the obligor, while the client secures the necessary licenses, and then transition the role as needed. 
 
Insurer
 
Offer CLPs and other direct insurance policies in all relevant jurisdictions that can accept risk for all programs. 
Support all First Dollar and Excess of Loss structures to provide flexibility and speed to market. 
All carriers are “A” rated by A.M. Best. 
 
Reinsurer
 
Fully able to support reinsurance models, ranging from a pure fronted transaction to various quota shares and excess of loss programs. 
Ability to create risk sharing captive structures for individual dealers, dealer groups and parent company (offshore and onshore options available). 
Internal financial department able to provide all the necessary cession statements to the captive in a clear, concise and easy to understand format. 
 
To learn more about Warrantech’s unparalleled service excellence, visit warrantech.com or call 800.833.8801.

Filed Under: customizable, extended, plans, service, solutions, turnkey

Warrantech Wins Multiple Awards At The 2018 Stevie Awards For Sales & Customer Service

By: Jeff Hatch

February 26, 2018

LAS VEGAS, Nevada (Feb. 24, 2018) – Warrantech was presented with a Gold Stevie® Award for Innovation in Sales during the 12th annual Stevie Awards for Sales & Customer Service. 
 
A big night for the company, Warrantech was also awarded Bronze Stevie Awards for Sales/Customer Service Solutions Technology Partner of the Year as well as Sales Management Team of the Year.   
 
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards.  
 
The awards were presented to honorees during a gala banquet on Friday, February 23, at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
 
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 
 
Warrantech was recognized for its FutureProof Protect program, which was created to help overcome the obstacles and eliminate the confusion that customers have with regard to smart-home products. An innovative service contract, it is the first protection plan of its kind to extend coverage to both smart devices and traditional household electronics. In addition to repair and replacement services, the FutureProof Protect plan offers 24/7 tech support to help customers with the integration of new smart-home products.
 
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.
 
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.  
 
Warrantech administers and markets service contracts and aftermarket warranties on automobiles, automotive components, recreational vehicles, appliances, consumer electronics, computers and computer peripherals for retailers, distributors and manufacturers. Warrantech ESPs are underwritten by sister company The Amynta Group insurance carriers, rated “A” (Excellent) by A.M. Best Company for their financial strength and stability. For more information, visit www.warrantech.com.

Filed Under: Awards, customer, FutureProof, Gold, Protect, service, Stevie, Warrantech

Dealerscope Warranty Roundup: Standing Out In 2018

By: Jeff Hatch

February 16, 2018

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help CE and appliance dealers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience. 
 
Warrantech is offering its retail partners a new smartphone app/platform. Developed by The Amynta Group with collaboration from Warrantech, it allows consumers to automatically add their connected devices to a dynamically priced service plan. 
 
Using the app, customers can purchase protection on a number of connected devices including smart TVs, tablets, connected thermostats, smart speakers, hubs and network routers against power surge, mechanical breakdown and accidental damage. Customers also have access to live on-demand technical support and in-person installation services from a nationwide network.
 
For participating partners who want to offer the program, we offer a white-label version of the app and other revenue-sharing opportunities. This new technology lets their customers identify devices in real time, catalog them and customize the protection level that they desire.
 
Look for the full article in the March 2018 issue of Dealerscope or online at Dealerscope.
 
And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available. 

Filed Under: Dealerscope, extended, Innovation, plan, Sean, service, Stapleton, Warrantech

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