Warrantech Is Proud To Partner With American Residential Warranty

By: Jeff Hatch

August 31, 2018

Warrantech is now partnering with American Residential Warranty to administer our home warranty program in markets across the country and looking for quality service professionals. We offer a connection to an extensive, nationwide network of customers and clients as well as the benefits listed below:

  • Gain an additional business/customer base with no marketing costs

  • Consistent volume of work even in slower seasons

  • Maximize technician schedules

  • Use of ServicePower platform for easy, convenient transactions

  • Customize your ServicePower profile to get the work you want, where you want it

  • Consistent weekly payments including direct deposit within 10 days of invoice submission

American Residential Warranty Named Best-in-Class As It Receives The Only 5 Star Rating For Home Warranty Companies:

https://www.prweb.com/releases/2018/06/prweb15535614.htm


Service Provider Requirements

  • 2M Liability Insurance Coverage

  • Workers Compensation Insurance

  • General Liability Insurance

  • Comprehensive Automobile Liability Insurance

  • Background Screening Certification

  • Completed Application

  • W9

Contact us today by clicking the link below and filling out an online application:

Warrantech Service Network 
 New Service Providers 

A member of our service network team will contact you shortly after, usually within 2-3 business days, to notify you of your status.

You may also talk to our service network department directly at 817-785-6177 or contact us online for more information. 

If you are already a valued member of the Warrantech team, feel free to contact us to ensure that we have the most accurate information in your profile.

We look forward to working with you!

Filed Under: American, Residential, service, Warrantech, Warranty

Customer Commitment – How Our Service Aligns With Your Business

By: Jeff Hatch

August 08, 2018

The Warrantech team understands the importance of a positive service experience. We see ourselves as an extension of our business partners on every call and every transaction we make. That’s why we provide our customer service team with the knowledge, training, skills, resources and environment needed to provide an exceptional service experience with every customer.

We also follow a few simple guidelines to maintain high customer satisfaction.

1. Strive To Be The Best
We continuously go out of our way to make sure the quality of service provided to all customers is first-rate. Our quality assurance team monitors all personnel on a daily basis and provides feedback on:

  • Performance and professionalism

  • Customer interaction

  • Procedural adherence

  • Claims adjudication

  • System usage and documentation

  • Call lengths

The Warrantech management team also works to identify strengths and weaknesses so that we can effectively manage our workforce and optimize service. 

2. Create A Positive Experience
Our proactive approach creates a customer who is not only satisfied with the outcome of the transaction, but a customer who walks away from the encounter with a confident outlook on their extended service contract, and, most importantly, your business. Through continual training and monitoring, we are able to establish consistency in each interaction and deliver a positive customer experience.

3. Provide Value
Exceptional customer service starts on day one and is built into every service plan program we create. Our transparent approach to claims and loss data, as well as customer service metrics, ensures that Warrantech service plans are priced fairly and provide value to your consumers without being confusing, hard to use, or deceiving.

4. Deliver The Best Possible Solution 
Our flexible approach to service contracts allows us to work jointly with our business partners to ensure the service contract utilized for each program meets their specific needs. Our dedicated team takes time to evaluate your business objectives, determine program structure, and set up administration and support in a way that will help drive customer loyalty and provide the best service possible.


Have questions about our plans and programs? Don’t hesitate to contact us. Visit warrantech.com, call 800.833.8801 or send us an email at info@warrantech.com. We’re happy to help! 

Filed Under: best, business, commitment, customer, experience, positive, service, solution, Warrantech

Support Salvos: Providers Deliver Remedies For The Dealers’ Most Pressing Needs In Warranty Care

By: Jeff Hatch

July 13, 2018

Jeannine Peterson, Warrantech SVP of Client Experience and Business Development, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help retailers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience.

Warrantech has invested in innovative solutions that help reshape our retail partners’ offerings by including bundled, non-traditional technology support and services. This gives each customer the choice of how, when and where they can interact with our support. When consumers engage with our customer service team, we feel that every interaction must be optimal.
 
Our dedicated team also works closely with each retail partner to evaluate business objectives and create flexible programs tailored to their specific needs. This includes complete roll-out training, ongoing sales support, a comprehensive suite of business tools and customized point-of-sale materials. Additionally, we have designed missed point of sale and renewal programs to drive both customer loyalty and partner revenue.

Look for the full article in the July 2018 issue of Dealerscope or online at
http://digitaleditions.napco.com/publication/?i=509233&ver=html5&p=30

And be sure to keep up with us on Facebook, Twitter and LinkedIn so you can learn more about our innovative products and services as they become available.

Filed Under: dealers, Dealerscope, Jeannine, partners, Peterson, plan, service, solutions, support, Warrantech

Krietz Auto named NIADA CPO Dealer of the Year

By: Jeff Hatch

June 25, 2018

The following is an article by the Auto Remarketing Staff, which appeared on June 22, 2018, at autoremarketing.com. The full article can be found here: http://bit.ly/2Ish7EP

Award Recognizes Maryland Dealership’s Rapid Rise to Certified Pre-Owned Success

Krietz Auto, a dealership in Frederick, Md., run by Charlie and Kim Krietz and their sons, Charles and Cory, became the second winner in the award’s three-year history after Todd Hoagey of Auction Direct USA claimed the first two honors.

The award recognizes the quality of dealership operations, the vehicle certification process, the number of CPO vehicles sold and the dealer’s commitment to providing a better product and level of service to his customers and the community.

In accepting the award, Charlie Krietz, who founded Krietz Auto as an auto repair shop 35 years ago, choked up with emotion as he recalled his journey to success.

“The dream I had, the vision, going through the recession and the hardships we went through with the family ... to be here today, among a lot of great people, is incredible,” he said. “We’ve had a lot of help. ... but our hunger and desire to survive, the passion – it was there.”

When he had to pause to compose himself, Krietz apologized. “I’m a little passionate,” he explained.

While Krietz Auto has been in business 35 years and was Maryland’s nominee for the 2017 National Quality Dealer award, it was only a year and a half ago that Charles Krietz met with Mike Sims of NIADA CPO administrator Warrantech to discuss getting involved in the program.

“I got with my family and said, ‘I met a really good guy today, and I think this is going to be a really good thing for us,’" Charles Kreitz recalled. “Fast forward a year, and we’re standing here getting this award.”

Now Krietz Auto is among the top operations in NIADA CPO sales, at about 180 CPO units per month. The Krietzes certify 100 percent of their qualifying vehicle inventory and have made major investments in training their 50-member staff in CPO sales, marketing, digital merchandising and reward/recognition incentive programs.

As a result, the dealership has doubled its F&I gross margin per unit since launching CPO program.

Krietz Auto is also very involved in its community as a major contributor to local organizations and programs such as 4H scholarships, Toys for Tots and youth sports teams.

Charles Krietz invited his fellow independent dealers to get in on the CPO action.

“Hopefully, all you guys can learn all about the program,” he said. “It’s a really great program. Look into it — you’re not going to go wrong.”

Filed Under: Auto, award, certified, CPO, Krietz, NIADA, pre-owned, vehicle, Warrantech

Insurtech Innovations: AmTrust Offers Warranties, Tech Support for Fing-Discovered Devices

By: Jeff Hatch

June 25, 2018

The following is an article by Julie Jacobson, which appeared on June 18, 2018, at cepro.com. The full article can be found here: http://bit.ly/2tpSNiu

AmTrust's innovative TapSafe IoT initiative has Fing scan networks for connected devices, and then offers smart-home warranties and tech-support on-the-fly based on risk-assessment profiles.

The property and casualty firm 
AmTrust Financial Services is rolling out an innovative and ambitious IoT-based insurance program using the popular Fing network scanner to discover connected devices in the home. Once products are discovered, AmTrust offers instant quotes for warranties and technical support on each connected device.
 
The new service, called 
TapSafe, was developed by AmTrust Innovation, the innovation arm of AmTrust Financial. Calling it "the world’s most progressive warranty product," the group demonstrated the most polished version of the platform yet, at Parks Associates’ Connections Conference 2018 last month.
 
TapSafe participants simply load the app on their mobile devices, and whenever a new product is connected to the network, Fing and AmTrust get busy on the back end gleaning device data and crunching the numbers to get to a price. The warranty price is presented in real time, and users can opt in from the app.

Nearly three-quarters (74%) of US households have over $2,500 in connected devices, according to the 
AmTrust Connected Households 2018 survey, and 50% have had a device damaged or malfunction in the past year.
 
AmTrust demonstrated TapSafe at Connections 2018, joining several insurance companies who were looking to exploit IoT and the smart home for the purposes of 1) risk assessment, 2) loss mitigation, 3) customer engagement and 4) new sources of revenue.

AmTrust doesn’t believe a simpler warranty service is compelling enough for consumers to use TapSafe, which is why the organization provides tech support in addition to warranties.

“We don’t believe the future is in warranties, but in service and support,” says Conor O’Sullivan, senior vice president, AmTrust Innovation Labs.

There are several tiers of tech support available through AmTrust’s third-party provider, including self-help options, online chat and phone support. The tech-support provider uses 
Support.com’s SeeSupport Remote Visual Support, which allows an agent to view the customer’s premises through the camera on the user’s own mobile phone or tablet.
 
The agent can then see the affected product(s) in context – what is connected to them, which lights are blinking, and whether there might be obstacles affecting performance.
The agents can take command of the screen, making annotations to indicate which buttons to press, which connector to unplug, etc., and even light up the space by activating the phone’s flashlight.

If phone support doesn’t do the trick, customers can use the app to schedule repairs and arrange replacements, and even schedule in-home consultations and installations. AmTrust will cover a portion of the cost of installation for the replacement device.

Fing + AmTrust: AI + Predictive Analytics

Fing is a leading network-scanning application, with over 25 million downloads and 9 billion connected devices discovered. The service grows smarter as more devices are connected, network properties are learned, and device characteristics are entered into the app by users.

AmTrust, meanwhile, is one of the largest property and casualty insurers in North America, with 20 years of data on its servers.

With TapSafe, AmTrust takes the devices discovered through Fing – often down to the model number – and melds the information with its own database, delivering a risk-assessment profile for each device in real-time, allowing customer to purchase warranties, or extended warranties, on the fly.

Administered by Warrantech in most U.S. locales, TapSafe is available as a white-label service to third-party providers.

Covered devices include smart TVs, thermostats, home automation hubs, smoke detectors, wearables, smart speakers, smartphones, laptops & tablets and most smart home devices.

Coverage is provided for extending the manufacturer’s warranty with mechanical and electrical breakdown, additional cover for power surge, a no-lemon guarantee and coverage for accidental damage. Furthermore, screen-only cover for Apple and Samsung smartphone is offered as an option.

Filed Under: AmTrust, connected, devices, home, innovation, IoT, smart, TapSafe, Warrantech

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